“I had a stubborn ride and the battery died on me three days in a row. I work an early morning shift and work 10 hours a day. I wasn’t able to take my car into the shop until my next off-day. My shift starts at 5 a.m. Each morning for three days, I called Excel and they sent over their friendly driver, Oscar who promptly helped me jump start my ride and got me on my way in a very timely fashion.”